Consulting
I work with institutions to diagnose why ADA interactive processes fail in practice and to redesign the policies, roles, and decision structures that determine whether accommodations are effective.
What I Do
I offer diagnostic and advisory consulting focused on how accommodation systems are structured: how responsibility is allocated, what expertise is relied upon, how essential functions are analyzed, how risk is managed, and where breakdowns occur between approval and lived effectiveness.
I examine both the formal interactive process and the upstream policies and workflows that shape when accommodations are needed, how decisions are made, and whether disabled employees can actually use the systems intended to support them.
Nature of Engagements
Engagements are diagnostic and advisory.
They may include review of existing procedures, analysis of decision patterns, identification of structural failure points, and recommendations for process redesign. The goal is institutional effectiveness: accommodations that are timely, workable, and sustained.
I do not handle individual cases or serve as legal counsel. My role is systems analysis and design.
Who This Work Is For
This work is typically commissioned by institutions ready to change accommodation-related systems rather than manage individual cases.
Many institutions first encounter this work through invited talks on ableism and institutional design.